Help Ordering

You can place an order with us using our online shop or by emailing us.


To change the currency to either € or $, use our Currency Converter guide – found on the left hand sidebar on the main Shop and Shop sections pages.

To buy an item via our online shop, just click the ‘Add to Cart’ button next to each item you wish to purchase. When you are finished click the ‘View Cart’ button to start the payment process. We accept credit card payments via PayPal which is safe and secure.

Alternatively you can pay by cheque, by credit/debit card via telephone or send cash.

To remove an item from your Shopping basket click on the small red cross symbol next to your item in the shopping basket and you can remove the item.

By Email

Follow the above procedure until you are asked to choose a payment method. Choose ‘Email’ and the details of your order will be emailed directly to us. We will contact you immediately to take your payment details. We can accept all major credit cards, postal orders, and cheques.

We can also accept bank transfers.

Postal Details

If you intend to send us a cheque, please make sure you tell us when we contact you.

Our postal address:

Crystal Vine
Station Road
Ten Mile Bank
Downham Market
PE38 0EP

Cheques should be made out to ‘Crystal Vine’.

Terms and Conditions

A comprehensive guide to our terms & conditions of sale.

Mailing List

If you wish to be kept informed of Crystal Vine news and shows, just fill out our newsletter subscription form (in the footer on every page) or email us with your address or email and we’ll add you to our contact list.